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Frequently Asked Questions

Welcome to the ADNS Group FAQs page. Here you'll find answers to common questions about our IT services and solutions. If you can't find what you're looking for, please don't hesitate to contact us.

What are Managed IT Services?
- Managed IT Services involve outsourcing your IT management and support to a third-party provider like ADNS Group. We proactively monitor, manage, and maintain your IT infrastructure to ensure optimal performance and security.
What is included in your Managed IT Support?
- Our Managed IT Support typically includes helpdesk services, proactive monitoring, security updates, patch management, network maintenance, and regular performance reporting. Specific inclusions can be tailored to your business needs.
What is an Information Systems Audit?
- An Information Systems Audit is a complete review of your business’ IT-based systems to evaluate their efficacy and security. ADNS Group’s audITs are based on a traffic light system to give you a clear and concise explanation of your business’ strengths and weaknesses within its systems. ADNS Group can then provide tailored expert advice to make up for any shortfalls discovered and ensure adequate cyber resilience. A full written report will be provided following your audIT so that its results can be acted upon with personalised recommendations from ADNS Group.
What different kinds of Information Systems Audits does ADNS Group provide?
- ADNS Group’s Information Systems Audits can be further tailored to investigate specific areas of your business, for example a managed print solutions audit which evaluates your print management systems for inefficiencies, or a telecommunications audit which ensures that your communications technology is effective and up to date for your business’ requirements. As with any ADNS audIT, a full written report will be provided to clearly highlight any weaknesses identified.
Do you provide Managed IT Support for small or large businesses?
- ADNS Group provides a comprehensive suite of managed IT services for SME businesses and business parks across the North East. We can act as your outsourced IT department to deliver enhanced, responsive technological support for a wide range of IT problems, from cyber security measures, data backup and malware protection, to connectivity, communication and data compliance solutions. ADNS Group keeps up with new and emerging technologies to ensure the best services are always provided to our clients, and our services are fully scalable to be tailored to your business whatever its size or growth plans.
Does my business need Managed IT Support?
- Whatever size your business is, a functional IT system is essential. Every business has important data it needs to protect, and systems it needs to keep running smoothly in order to work efficiently. Small and medium businesses in particular can be targets of cyber attacks by cyber criminals who anticipate weaker cyber security than larger organisations. ADNS Group’s Managed IT Services can be scaled appropriately to suit your business’ unique needs.
What are the advantages of a VoIP phone system for my business?
- Voice over Internet Protocol (VoIP) is a telephony system whereby users can make and receive calls over the internet, instead of with a traditional phone line. Such communications systems can offer cost savings, advanced features, scalability, and flexibility compared to their predecessors. ADNS Group combines VoIP technology with Cloud PBX (Private Branch Exchange) systems to tailor phone systems to meet the specific requirements of your business.
How do I choose the right Connectivity solution for my business?
- The best connectivity solution depends on your business size, internet usage, reliance on online applications, and budget. Our connectivity experts can assess your needs and recommend the most suitable option.
Do ADNS Group's Managed IT Services support hybrid and remote working?
- ADNS Group has a number of IT services which can support hybrid and remote working in your business. As a Microsoft Partner, we can enlist software such as Microsoft Teams and Azure in your business to maximum efficacy. Additionally, technological tools such as cloud storage, VoIP technology, and hosted desktops allow employees to access data and stay productive wherever they’re working, all while reducing IT-based risk.
How can ADNS Group reduce downtime and increase productivity in my business?
- A secure, effective IT system ensures that your employees can work efficiently with minimal interruptions from technical faults or cyber security issues. ADNS implements a range of IT services which can help streamline your business’ process to increase productivity and reduce IT-based risks.
  
  If a cyber security event does occur, ADNS can provide disaster recovery and business recovery plans to allow you to get back on your feet swiftly and with minimal disruption.
What Cloud services does ADNS Group provide?
- We offer a comprehensive suite of Cloud services, including cloud hosting, data backup and recovery, cloud migration, and managed cloud solutions on platforms like Microsoft Azure and AWS.
Is my data secure in the Cloud?
- ADNS Group prioritises data security in the cloud. We implement robust security measures and work with trusted data centre partners to ensure your data is protected.
How can ADNS Group support Compliance in my business?
- ADNS Group’s qualified Data Protection Officers are fully trained in information security and compliance including data protection laws such as GDPR, and can provide advice and guidance tailored to your business and sector to address your specific needs.
How does ADNS Group communicate with clients?
- ADNS Group fosters a professional, proactive working relationship with all of our clients to facilitate clear channels of communication. Our clients are assigned a dedicated account manager with whom they can deal directly regarding all of their IT matters. This is especially important in the event of a cyber security event or an instance of data loss, where we will be able to deliver a fast response to find a resolution.
Can you provide on-site IT support for my business located in the North East?
- Yes, our team can provide on-site IT support and maintenance for businesses located in Teesside, Gateshead and the surrounding areas when necessary. We have offices based in Middlesbrough and Team Valley to assist with defined response times for your business.
Where are ADNS Group's offices located?
- 5 Eggleston Court, Riverside Park, Middlesbrough, TS2 1RU
  
  Building 7, Queens Park, Queensway, Team Valley Business Park, NE11 0QD
What services does ADNS Group offer?
- Managed IT Services
  
  Connectivity
  
  Cloud & Datacentre
  
  Applications & Development
  
  Communications
  
  Infrastructure
  
  Cyber Security
  
  Professional Services
  
  Please see Our Services for more information.
Where can I find more information about ADNS Group?
- Please visit our About Us section to learn more about ADNS Group. If you have any further questions, please contact us.

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