IT Service Desk
Managed IT Services
IT Service Desk - Wherever, Whenever
ADNS Group’s dedicated IT Service Desk provides help and support when you need it.
Our monitoring and management software works proactively to fix issues before they become a problem for you.
To ensure we always meet our SLA with you, we operate a ticketing system, with urgent tickets responded to within one hour, and all other tickets receiving a response within four hours. Where possible we will fix your issue remotely. When this isn’t an option, we will deploy an engineer to fix the issue at no additional cost.
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Your ticket will be tracked and viewed within our online portal, so you can monitor the progress of your enquiry in real time, removing the guessing game and providing you reassurance that your issues are being dealt with by our expert team.
ADNS’ helpdesk CRM system forms part of our next generation professional services automation, working directly with our remote monitoring and management services.
Contact ADNS Group today to discuss how our IT Service desk can improve your business’ productivity and reduce your downtime and IT-based risk.