IT Service Desk
Managed IT Services
IT Service Desk - Wherever, Whenever
IT Service Design & Helpdesk Support
Need reliable, responsive IT support in Teesside, Middlesbrough or in the North East? ADNS Group's dedicated IT Service Desk provides comprehensive helpdesk services and technical support whenever and wherever you need it. We understand that IT problems can disrupt your business, which is why we offer IT support to minimize downtime. Whether you need IT support in Gateshead or anywhere else, our team is ready to assist.
Our monitoring and management software works proactively to fix issues before they become a problem for you.
To ensure we always meet our SLA with you, we operate a ticketing system. Urgent tickets are responded to within one hour, and all other tickets receive a response within four hours. Where possible, we will fix your issue remotely. When this isn’t an option, we will deploy an engineer to fix the issue at no additional cost.
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Your ticket will be tracked and viewed within our online portal, so you can monitor the progress of your enquiry in real time, removing the guessing game and providing you reassurance that your issues are being dealt with by our expert team.
ADNS’ helpdesk CRM system forms part of our next generation professional services automation, working directly with our remote monitoring and management services.
Receive seamless and reliable IT Support
Contact ADNS Group today to discuss how our IT Service desk can improve your business’ productivity and reduce your downtime and IT-based risk.